Seth's Blog: What's the point of this interaction?

"Every time you interact with a customer, you're engaging in marketing. Doesn't matter if you're instituting a policy, gaining some data, delivering an invoice... it's a marketing interaction. So..."

http://sethgodin.typepad.com/seths_blog/2007/12/whats-the-point.html June 01, 2013 at 03:08PM via Diigo no_tag